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Privacy Policy

Last updated: August 11, 2026

Introduction

At AngelSend, operated by AW3 Technology, Inc. ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered outreach platform, including our email campaigns, voice calling, AI chat agents, lead generation tools, and related services.

Information We Collect

Account Information

When you create an account, we collect:

  • Name, email address, and contact information
  • Account credentials and authentication data (including OAuth tokens for Google)
  • Billing information, where applicable (we do not currently collect payment card details in the product)
  • Company name and business information
  • Team member information for collaborative workspaces

Campaign and Contact Data

When you use our outreach features, we process:

  • Contact information (names, emails, phone numbers, job titles, companies)
  • Email content, templates, and campaign configurations
  • LinkedIn profile data and connection information
  • Call recordings and transcripts (when voice features are enabled)
  • AI chat conversation logs and transcripts
  • Campaign performance metrics and engagement data

AI and Voice Data

Our AI-powered features collect:

  • Voice recordings and audio data from AI voice agent calls
  • Chat conversations with AI agents and their transcripts
  • AI agent configuration and customization settings
  • Knowledge base documents uploaded for AI training
  • Feedback and ratings on AI interactions

Automatically Collected Information

When you use our platform, we automatically collect:

  • Usage data, page views, and feature interactions
  • Device information, IP addresses, and geolocation data
  • Browser type, operating system, and screen resolution
  • Referral sources and marketing attribution data
  • Cookies, session identifiers, and similar tracking technologies
  • Email open rates, click-through rates, and delivery status

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our platform and services
  • Facilitate your client communications across email, LinkedIn, and voice channels
  • Power AI features including content generation, voice agents, and chat assistants
  • Process payments and manage your subscription
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and support requests
  • Analyze usage patterns and optimize user experience
  • Detect, prevent, and address fraud, abuse, and technical issues
  • Comply with legal obligations and enforce our terms
  • Send marketing communications (with your consent)

Google User Data

AngelSend's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

What Google Data We Access

When you connect your Google account, we request access to:

  • Gmail: To send outreach emails on your behalf and sync email threads for reply tracking
  • Google Calendar: To check your availability and schedule meetings
  • Google Contacts: To import contacts as contacts (only when you explicitly initiate import)
  • Google Drive: To import spreadsheets containing contact lists (only when you explicitly request)

How We Use Google Data

Google user data is used only to provide and improve the specific features you request:

  • Sending emails through your Gmail account as part of your outreach campaigns
  • Tracking email delivery, opens, and replies within your connected Gmail threads
  • Displaying your calendar availability for meeting scheduling
  • Importing contacts or spreadsheet data that you explicitly select

What We Do NOT Do With Google Data

  • We do not use Google user data for advertising purposes
  • We do not sell, rent, or lease Google user data to third parties
  • We do not use Google user data to train AI or machine learning models
  • We do not share Google user data with third parties except as necessary to provide the requested feature (e.g., sending an email through Gmail's API)
  • We do not use Google user data for purposes unrelated to the core functionality you requested

Data Storage and Retention

Google user data (such as email content or calendar events) is stored only as long as necessary to provide the feature you requested. You can disconnect your Google account at any time through your account settings, which will revoke our access to your Google data.

Third-Party Integrations

Our platform integrates with various third-party services. When you connect these integrations:

  • LinkedIn: We access your LinkedIn account via OAuth for outreach features you initiate
  • Twilio: We process voice calls through their telephony infrastructure (when voice features are enabled)
  • Telnyx: We send SMS and text notifications through their messaging infrastructure (when SMS features are enabled)
  • ElevenLabs: We use their AI voice synthesis for voice agent features

Each integration is governed by that provider's own privacy policy. We encourage you to review their policies before connecting integrations. The full list of third parties that process data on our behalf, and when each is engaged, is on our Subprocessor List.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (hosting, AI services, email and telephony delivery) — see our Subprocessor List
  • Integration Partners: When you connect third-party services to your account
  • Team Members: Other users in your workspace with appropriate permissions
  • Legal Requirements: When required by law, subpoena, or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share information

Voice and Call Recording

If you use our voice calling features:

  • Calls may be recorded for quality assurance and training purposes
  • You are responsible for obtaining consent to record calls as required by applicable laws
  • Call recordings and transcripts are stored securely and retained according to your settings
  • AI voice agents may process and analyze call content in real-time
  • You can request deletion of call recordings through your account settings

AI Data Processing

Our AI features process data as follows:

  • AI-generated content is created using your inputs and our trained models
  • Conversation data with AI agents is stored to provide context and improve service
  • Knowledge base documents are processed to enhance AI responses for your account
  • Aggregated and anonymized interaction data may be used to improve our AI systems
  • We do not use your specific business data to train models for other customers

Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit (TLS 1.2+) and at rest (AES-256)
  • Secure authentication including OAuth 2.0 for connected accounts and scoped, hashed API keys
  • Tenant isolation enforced at the database layer, plus role-based team permissions
  • Automated abuse monitoring, rate limiting, and a public vulnerability disclosure program
  • Infrastructure hosted with providers that maintain SOC 2 Type II and ISO 27001 certifications

A full description of our security measures is on our Security page. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements
  • Support business operations and improve our services

Campaign data, call recordings, and chat logs are retained according to your account settings. You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Export your data in a machine-readable format
  • Restriction: Limit how we process your information
  • Objection: Object to certain processing activities
  • Withdraw Consent: Revoke consent at any time for consent-based processing
  • Complaint: Lodge a complaint with a supervisory authority

To exercise these rights, contact us at will.schulz@aw3.tech or through your account settings.

California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information (with certain exceptions)
  • Right to opt-out of the sale of personal information (we do not sell data)
  • Right to non-discrimination for exercising privacy rights

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland:

  • We process data based on consent, contract performance, legitimate interests, or legal obligations
  • Data may be transferred to the United States with appropriate safeguards, including the Standard Contractual Clauses
  • Where we process personal data on your behalf, our Data Processing Agreement applies
  • You have the right to lodge a complaint with your local data protection authority
  • Our privacy contact is will.schulz@aw3.tech

Cookies and Tracking

We use cookies and similar technologies for:

  • Essential Cookies: Required for platform functionality and security
  • Analytics Cookies: Help us understand how users interact with our service
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track effectiveness of our marketing (with consent)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features.

International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required, to protect your data in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through the Service and update the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

AW3 Technology, Inc.

Email (privacy, data subject requests and security concerns): will.schulz@aw3.tech